Frequently Asked Questions – Sabora Canvas Limited

General Questions

What is Sabora Canvas?

Sabora Canvas is a Kenyan manufacturing company specialising in high-quality canvas, leather, and outdoor utility products. We handcraft durable bags, camp furniture, tents, vehicle interiors, and customised canvas solutions from our workshop in Karen, Nairobi. We serve individuals, safari operators, lodges, organisations, and outdoor enthusiasts.

Where is Sabora Canvas located?

We are located at Karen Park, opposite St. Christopher’s International School, Nairobi, Kenya. Our location serves as both a showroom where you can browse products and a production workshop where all our items are handcrafted.

What are your business hours?

Monday to Friday: 8:00 AM to 5:00 PM
Saturday: 9:00 AM to 3:00 PM
Sunday: Closed

We are also closed on Kenyan public holidays.

Can I visit your showroom?

Yes, we welcome visitors to our Karen Park shop. You can browse our full product range, see our craftsmanship firsthand, discuss custom projects, and place orders for collection or delivery. No appointment is necessary during regular business hours, though appointments are recommended for custom project consultations.

What products does Sabora Canvas make?

We manufacture a wide range of canvas, leather, and outdoor products, including:

Backpacks, laptop bags, duffle bags, and weekender bags
Ladies handbags and totes
Safari holdalls and travel bags
Camping chairs, folding tables, and outdoor furniture
Insulated coolers and picnic accessories
Picnic mats and ground covers
Washbags and toiletry bags
Custom tents for camps, lodges, and events
Vehicle seat covers and interior fittings
Steering wheel cladding and door panels
Vehicle canopies and tarpaulins
Safari accessories including wash basins, serving trays, and portable bar trunks
Belts and leather accessories

What materials do you use?

We use carefully selected materials known for durability and performance:

Canvas: Heavy-duty canvas and ripstop fabric selected for tear resistance, breathability, and longevity. We use different weights depending on the product application.

Leather: Genuine leather including tan, chestnut, mocca, and glossy finishes. We use leather for handles, reinforcement at stress points, trims, and full-leather products.

Hardware: Brass buckles, metal zippers, and quality fasteners chosen for strength and corrosion resistance.

Linings: Quality interior linings to protect contents and improve durability.

Are your products handmade?

Yes, all Sabora Canvas products are handcrafted by skilled artisans in our Nairobi workshop. Our team includes leather workers, canvas specialists, and tent makers who have developed their craft through years of experience. Every product is measured, cut, stitched, and inspected by hand.

How durable are Sabora products?

Our products are built for long-term use in demanding conditions. We design for safari dust, tropical weather, rough handling, and daily wear. The combination of quality materials, reinforced construction, and careful craftsmanship means our products typically last for many years with proper care.

Canvas naturally resists tearing and gets better with age. Leather develops character and patina over time. Hardware is selected to resist corrosion in humid conditions.

Do your products come with a warranty?

While we do not offer a formal warranty programme, we stand behind our craftsmanship. Manufacturing defects will be repaired or replaced free of charge at our discretion. Warranty claims must be made within 6 months of purchase with proof of purchase.

Normal wear and tear, damage from misuse, accidents, or improper care is not covered.

Can I see products before buying?

Yes, you can visit our showroom at Karen Park to view our full product range before purchasing. Our team can demonstrate features, help you compare options, and ensure you select the right product for your needs.

Do you have a product catalogue?

Yes, we maintain a comprehensive product catalogue. You can browse products on our website or request a catalogue by emailing info@saboracanvas.co.ke. For trade and wholesale customers, we can provide detailed catalogues with specifications and pricing.

Do you make custom products?

Yes, custom and bespoke work is a core part of our business. We specialise in:

Custom tents for camps, lodges, events, and home use
Bespoke vehicle seat covers and interior fittings
Custom-fitted vehicle canopies and tarpaulins
Personalised bags with specific dimensions or modifications
Branded corporate products
Specialised canvas solutions for unique requirements

How do I place a custom order?

Email info@saboracanvas.co.ke or call (+254) 750 848 469 with details of your project
We will schedule a consultation to understand your specifications
For vehicle interiors and installations, we may need to take measurements on-site
We provide a detailed quotation and timeline
Upon approval and deposit, we begin production
We keep you updated on progress and arrange delivery or installation

How long do custom orders take?

Timelines vary depending on complexity:

Simple customisations (colour changes, minor modifications): 1 to 2 weeks
Custom bags and accessories: 2 to 3 weeks
Vehicle seat covers and interiors: 2 to 4 weeks
Custom tents: 3 to 6 weeks depending on size and specifications
Large or complex projects: Timeline provided upon consultation

These are estimates. We provide specific timelines when you place your order.

Can I make changes to my custom order after placing it?

Changes may be possible before production begins. Contact us immediately if you need to modify your order. Once production has started, changes may not be possible or may incur additional costs and delays. We will advise you on feasibility and any implications.

Do you offer corporate branding on products?

Yes, we can add logos, branding, or custom labels to products for corporate clients. This is popular for staff bags, event giveaways, lodge equipment, and promotional items. Contact us to discuss branding options, minimum quantities, and pricing.

Ordering and Payment

How do I place an order?

You can place orders through the following methods:

Online: Browse our website and add items to your cart. Complete checkout with your shipping information and payment.

In Person: Visit our showroom at Karen Park, select your products, and complete payment on-site.

Phone or Email: Contact us with your order details. We will confirm availability, provide total cost including shipping, and arrange payment.

What payment methods do you accept?

We accept the following payment methods:

M-Pesa
Credit and debit cards (Visa, Mastercard)
Bank transfer
Cash (for in-person purchases at our showroom)

When is payment due?

For standard orders, payment is due at the time of purchase. Orders are processed and dispatched after payment is received and confirmed.

For custom orders, we typically require a 50-70% deposit to begin production, with the remaining balance due before delivery or collection.

For large corporate or trade orders, we may offer alternative payment terms upon agreement.

Do you offer payment plans or credit?

We do not currently offer payment plans or credit facilities for individual customers. Payment must be received before order dispatch.

For established trade and corporate clients, we may arrange credit terms on a case-by-case basis. Contact our sales team to discuss.

Will I receive an order confirmation?

Yes, you will receive an email confirmation after placing your order. This confirmation includes your order number, items purchased, total amount, and estimated delivery timeline. Please keep this confirmation for your records.

Can I modify or cancel my order after placing it?

Standard orders: You may cancel or modify your order before it ships. Contact us immediately at info@saboracanvas.co.ke with your order number. If the order has already shipped, standard return policies apply.

Custom orders: See the custom order cancellation policy above. Changes after production begins may not be possible.

Shipping and Delivery

Do you deliver?

Yes, we offer delivery services within Nairobi and across Kenya. We also ship internationally.

How much does shipping cost?

Shipping costs depend on:

Delivery location
Size and weight of items
Shipping method selected

Shipping costs are calculated at checkout based on your delivery address. For large or bulky items, we may provide a custom shipping quote.

How long does delivery take?

Nairobi: 1 to 3 business days
Other Kenyan towns: 3 to 7 business days depending on location
International: 7 to 21 business days depending on destination and shipping method

These are estimates. Actual delivery times may vary due to courier schedules, customs processing, or unforeseen circumstances.

Can I collect my order from your showroom?

Yes, collection from our Karen Park showroom is available free of charge. Select the collection option at checkout or when placing your order. We will notify you when your order is ready for collection.

Please bring your order confirmation and a valid ID when collecting.

Do you ship internationally?

Yes, we ship to destinations worldwide. International shipping costs are calculated at checkout based on destination and package specifications.

International customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in our shipping costs.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your delivery status through the courier’s website.

If you have questions about your delivery, contact us with your order number and we will assist you.

What happens if my delivery is delayed?

Delivery timelines are estimates and not guarantees. Delays may occur due to courier issues, weather, customs processing, or other factors beyond our control.

If your delivery is significantly delayed, contact us with your order number. We will investigate with the courier and provide updates.

What if I am not available to receive my delivery?

If you are not available, the courier will typically:

Leave the package in a safe location (if instructed)
Leave a collection notice for pickup at a nearby depot
Attempt redelivery on the next business day

Failed delivery attempts may result in additional charges. Please ensure your delivery address and contact information are accurate and that someone is available to receive the package.

What if my package arrives damaged?

If your package arrives with visible damage:

Document the damage by taking photos of the packaging and contents
Contact us within 48 hours at info@saboracanvas.co.ke
Include your order number, photos, and a description of the damage
We will work with the courier to file a claim and arrange a replacement or refund

Returns and Refunds

What is your return policy?

You may return eligible items within 14 days of receiving your order for a refund or exchange, provided:

The item is unused, unworn, and in original condition
All original tags, labels, and packaging are intact
The item has not been customised or personalised
You provide proof of purchase

Please see our full Returns and Refund Policy for complete details.

Can I return custom or bespoke items?

No, custom-made items are non-returnable and non-refundable. This includes:

Custom tents and tent installations
Bespoke vehicle seat covers and interior fittings
Custom canvas work
Personalised leather goods
Made-to-order bags with specific modifications

These items are crafted specifically to your requirements and cannot be resold.

What items cannot be returned?

The following items cannot be returned:

Custom and bespoke products
Washbags and toiletry bags (once opened)
Seat cushions and padding
Picnic mats and ground covers (once used)
Sale or clearance items marked “Final Sale”
Items purchased more than 14 days ago

How do I initiate a return?

Email info@saboracanvas.co.ke with your order number, items to return, and reason for return
We will review your request and provide return authorisation if approved
Pack the item securely in original packaging and ship to the provided address
Once we receive and inspect the item, we will process your refund or exchange

Do not send items back without authorisation. Unauthorised returns may not be processed.

Who pays for return shipping?

Customers are responsible for return shipping costs unless:

The item is defective or damaged
We made an error with your order

For defective items, we cover return shipping within Kenya.

How long do refunds take?

Refunds are processed within 5 to 7 business days after we receive and inspect the returned item. The time for the refund to appear in your account depends on your payment method:

M-Pesa: 3 to 5 business days
Credit/Debit Card: 5 to 10 business days
Bank Transfer: 5 to 7 business days

What if I receive a defective or damaged item?

If your product has a manufacturing defect or arrives damaged, contact us within 7 days at info@saboracanvas.co.ke with:

Your order number
Photos of the defect or damage
A brief description of the issue

We will arrange a full refund or replacement at no additional cost and cover return shipping within Kenya.

Can I exchange an item instead of returning it?

Yes, we offer exchanges for different sizes, colours, or styles subject to availability. Follow the return process and specify your preferred replacement item. If your preferred item is out of stock, we will offer a refund or store credit.

Do you offer store credit?

Yes, if you prefer, we can issue store credit instead of a refund. Store credit never expires and can be used on any future purchase. It is issued as a unique discount code sent via email.

Product Care

How do I care for canvas products?

To maintain your canvas products:

Brush off loose dirt and dust regularly
Spot clean with a damp cloth and mild soap
For deeper cleaning, use a soft brush with lukewarm water and mild detergent
Rinse thoroughly and allow to air dry completely before storage
Do not machine wash or tumble dry
Avoid harsh chemicals, bleach, or abrasive cleaners
Store in a cool, dry place away from direct sunlight
Re-proof with canvas waterproofing spray if water resistance diminishes

How do I care for leather products?

To maintain your leather products:

Wipe with a soft, dry cloth regularly to remove dust
For light cleaning, use a damp cloth and allow to dry naturally
Condition leather periodically with a quality leather conditioner to prevent drying and cracking
Avoid prolonged exposure to direct sunlight which can fade and dry leather
Keep away from heat sources
Store in a dust bag or breathable cover when not in use
Avoid contact with water, oils, and chemicals
If leather gets wet, blot with a dry cloth and allow to dry naturally away from heat

Can I waterproof my canvas bag?

Yes, you can maintain or restore water resistance by applying a canvas waterproofing spray or wax. Follow the product instructions carefully. Test on a small, inconspicuous area first. Allow the product to dry completely before use.

How should I store Sabora products?

For best longevity:

Store in a cool, dry place away from direct sunlight
Avoid damp or humid environments which can cause mildew
Stuff bags with tissue paper or bubble wrap to maintain shape
Do not store under heavy objects that could crush or deform the product
For tents and large canvas items, ensure they are completely dry before folding and storing
Use dust bags or breathable covers for leather items

Do you offer repair services?

Yes, we offer repair services for Sabora products. Depending on the damage, we can repair stitching, replace hardware, patch canvas, or recondition leather. Bring your item to our Karen Park workshop for assessment.

We can also assess repair feasibility for canvas and leather goods from other manufacturers.

Repair costs depend on the extent of work required. We provide a quote after inspection.

Trade and Wholesale

Do you offer wholesale pricing?

Yes, we offer wholesale and trade pricing for bulk orders. This is available to:

Safari operators and tour companies
Lodges and hospitality establishments
Retailers
Corporate clients
Event organisers

Contact our sales team at info@saboracanvas.co.ke to discuss pricing, minimum order quantities, and trade account setup.

What are your minimum order quantities for wholesale?

Minimum order quantities vary by product category. Contact our sales team for specific requirements. For custom branded products, minimums are typically higher than for standard items.

Do you supply safari lodges and camps?

Yes, we work extensively with safari lodges, tented camps, and hospitality establishments. We supply:

Guest bags and amenity items
Vehicle seat covers and interior fittings
Camp furniture including chairs, tables, and wash stations
Tents and canvas structures
Coolers and picnic equipment
Custom solutions tailored to lodge requirements

Can you supply branded products for our company?

Yes, we offer custom branding options including:

Embossed or debossed logos on leather
Printed or embroidered logos on canvas
Custom labels and tags
Branded packaging

Do you offer trade accounts with credit terms?

For established trade customers with a consistent order history, we may offer credit terms on a case-by-case basis. New trade customers typically begin with standard payment terms. Contact our sales team to discuss trade account options.

Sustainability and Ethics

Are your products eco-friendly?

We are committed to producing environmentally responsible products:

We use natural materials (canvas, leather) that are biodegradable
Our products are designed for durability and longevity, reducing waste
We minimise material waste in our production processes
We source materials responsibly where possible
Products that last for years do not end up in landfills

Are your products made in Kenya?

Yes, all Sabora Canvas products are handcrafted in Kenya by Kenyan artisans. We are proud to support local jobs, skills, and the Kenyan manufacturing ecosystem. Our entire production process takes place at our workshop in Karen, Nairobi.

Where do you source your materials?

We source materials from reputable suppliers who meet our quality standards. Canvas and hardware are sourced both locally and internationally. Leather is primarily sourced from established suppliers in Kenya and the region. We prioritise quality and durability in all material selection.

Do you use ethical labour practices?

Yes, we are committed to fair and ethical labour practices:

All our artisans are fairly compensated
We provide safe and healthy working conditions
We do not use child labour
We invest in skills development and training
We treat all team members with respect and dignity

Do you have gift cards?

We offer store credit which functions similarly to a gift card. Contact us if you would like to purchase store credit as a gift. We will issue a unique code that the recipient can use on any purchase.

Can I visit your workshop to see how products are made?

We welcome visitors to our Karen Park location. While our workshop is an active production space, we are happy to show customers our craftsmanship when time permits. For dedicated workshop tours, please contact us in advance to arrange a suitable time.

Do you participate in markets or trade shows?

Yes, we occasionally participate in markets, expos, and trade shows in Nairobi and across Kenya. Follow us on social media or subscribe to our newsletter to stay informed about upcoming events where you can find us.

How can I stay updated on new products and offers?

Stay connected with us through:

Subscribe to our email newsletter on our website
Follow us on Instagram: @saboracanvas
Follow us on Facebook: Sabora Canvas
Check our website regularly for new arrivals

Newsletter subscribers receive early access to new products, exclusive offers, and updates from our workshop.

I have a question not listed here. How can I get help?

Email: info@saboracanvas.co.ke
Visit: Karen Park, opposite St. Christopher’s International School, Nairobi

We aim to respond to all inquiries within 24 to 48 hours during business days.

Still have questions? Contact us at info@saboracanvas.co.ke or call (+254)750 848 469. We are here to help.